Free Shipping on all orders.
The turnaround time on your order with TEXEiDA starts when you pay a deposit and give us all the info we require to complete your order: all artwork, working /correct tags, all fonts required for editable tags, all shipping info, etc. Delay in receipt of any of this info can result in production delays.
Our current turnaround time is 7 to 10 Business Days, plus shipping. Complex orders, as well as add-ons, may increase turnaround time. Delay in approval of mock-ups can also result in production delays. Additionally, each finishing service will add roughly 2 days per finishing to turnaround time. The most up-to-date turnaround time will be listed on your quote and invoice. Please note, any circumstances out of TEXEiDA's control (weather delays, supplier shipping errors, etc.) may also require more time and are not factored into the initial turnaround time estimate. If you have a hard deadline for your order, it is important that you let us know at the time your order is placed. A Rush Fee may apply if there isn't enough time to complete your order under normal circumstances. If you do not alert us of a due date at the time you place your order, we may not be able to accommodate your request.
The minimum order is 25 pieces per design and in some special cases of as few as 12 pieces. Please contact us if you have any questions regarding our minimums that cannot be answered in the information here. Below minimum orders taken case by case.
Your order will not be placed on the TEXEiDA work schedule until it is paid for, in full or deposit, unless otherwise approved by TEXEiDA staff.
ART APPROVAL + ORDER PROOFING
All artwork will be approved via a digital mock-up through email. The customer must check artwork for spelling, color, sizes ordered, placement of the art, and accuracy of artwork. It is very important to look over every detail of the digital mock-up, as this is how your garments will print. The customer has 24 hours to approve the digital mock-up upon receipt. Any delays in the approval process will result in production delays. Additionally, any corrections/modifications requested and/or implemented after the customer's approval will result in production delays and additional expenses, which will be invoiced accordingly.
TEXEiDA does not charge set up fees unless minimums are not met, or imprint size changes are requested.
If you would like to have different screen sizes made for different items, please let us know in advance. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.
OUT OF STOCK ITEMS
TEXEiDA is not responsible for items that are out of stock. As all garments are ordered after your order is placed, we cannot guarantee their availability. If items are out of stock, we will provide a list of possible replacements for your approval. If time allows, we can sometimes place a backorder, however, this will delay the order as nothing will be printed until all pieces have arrived.
COLLAR + SEAM EMBROIDERY or PRINTING
Although TEXEiDA will always do it’s best through application of standard industry practices, inconsistencies may occur in registration and ink coverage when printing near or over collars, seams, and other edges. TEXEiDA will not be responsible for these inconsistencies. These are all considered acceptable goods and will not be considered for reprints.
SPECIFIC MEASUREMENTS WHEN PRINTING
Even though TEXEiDA's printers have years of experience, there is no way to effectively and efficiently measure the distance from the collar on each shirt, as each garment is hand-loaded onto the press. If you request a graphic to be placed 2” down from the collar, we will use that as a guide and do our best to make sure all shirts hit that target – but they may be off by as much as an inch in either direction. This will not be considered a misprint and TEXEiDA will not reprint or refund these shirts. However, anything over an inch and a half from your desired placement will be considered for a reprint.
CHANGES TO YOUR ORDER AFTER PAYMENT
Any change made to your order after payment that is not due to a supplier stock issue will be subject to a Change Fee of $50.00, in addition to any additional costs to make the changes. Restock fee may apply if changing garments. Any changes to your order after it has been placed will delay your order, even if you have paid a Rush Fee and/or have given us a required date. It is very important that you do not place your order until you are certain it is what you want. Once the process begins, everyone in our shop starts working on different aspects of the job, and changes become costly and time-consuming.
CANCELLATIONS + RESTOCKING FEES
Cancellations made after the order is placed will be subject to a 15% restocking fee, plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun.
Copyright © 2011 - 2022 JT Santiago & Company - All Rights Reserved.